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Quality Pays: Reaching World-class Ranking by Nurturing a High-performance Culture and Meeting Customer Needs

by Rolf-Dieter Kempis, Gunter Rommell, Felix Bruck, Raimund Diederichs, Hans-Werner Kaas, Gunter Fuhry, Volker Kurfess

ISBN 13: 9780333684849

Format: Hardcover (264 pages)
Publisher: Palgrave Macmillan
Published: 11 Oct 1996

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Do it Smart: Seven Rules for Superior IT Performance

by Rolf-Dieter Kempis, Jurgen Ringbeck

ISBN 13: 9780684864259

Format: Hardcover (224 pages)
Publisher: Free Press
Published: 03 Aug 1999

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