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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

by Brad Cleveland,Julia Mayben

ISBN 13: 9780965909303

Format: Paperback (281 pages)
Publisher: Call Center Pr
Published: 01 Jan 1997

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Call Center Forecasting and Scheduling : The Best of Call Center Management Review

by Brad Cleveland, Gerry Barber, Gordon McPherson

ISBN 13: 9780965909365

Format: Paperback (104 pages)
Publisher: Call Center Press
Published: Sep 2000

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Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results

by Brad Cleveland

ISBN 13: 9781789666878

Format: Paperback (280 pages)
Publisher: Kogan Page
Published: 03 May 2021

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