The Complete Idiot's Guide to Great Customer Service
by Ron Karr, Don Blohowiak
ISBN 13: 9780028619538
Format: Paperback (352 pages) Publisher: Imprint Unknown Published: 30 Sep 1997
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Lead, Sell, or Get Out of the Way: The 7 Traits of Great Sellers
by Ron Karr
ISBN 13: 9780470402184
Format: Hardcover (272 pages) Publisher: Wiley Published: 03 Apr 2009