Business Success Through Service Excellence

by SusanBaker (Author), Moira Clark (Author)

• Used

  Paperback
  2004

  $3.49

  Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric. It features access to a service excellence questionnaire.