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Seven Secrets Of Service Strategy Seven Secrets Of Service Strategy by Jacques Horovitz

Seven Secrets Of Service Strategy

by Jacques Horovitz


ISBN 13: 9780273635772

Format: Hardcover (160 pages)
Publisher: Financial Times/ Prentice Hall
Published: 14 Dec 1999

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Used : $8.72  
 
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Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods by Bob E. Hayes

Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods

by Bob E. Hayes


ISBN 13: 9780873897433

Format: Hardcover (312 pages)
Publisher: ASQ Quality Press
Published: 31 Jul 2008

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Used : $8.95  
 
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The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management) The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management) by Pat Cochrane

The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management)

by Pat Cochrane


ISBN 13: 9780273611745

Format: Paperback (184 pages)
Publisher: Financial Times Prentice Hall
Published: 12 Jan 1995

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Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (The successful LIS professional) Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (The successful LIS professional) by Tim Owen

Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (The successful LIS professional)

by Tim Owen


ISBN 13: 9781856044776

Format: Paperback (114 pages)
Publisher: Facet Publishing
Published: 17 Mar 2003

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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company Customer Mania!: It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard

Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

by Ken Blanchard


ISBN 13: 9780007201396

Format: Hardcover (256 pages)
Publisher: HarperCollins
Published: 03 Jan 2005
Other Format: Hardcover

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Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life by Chris Daffy

Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life

by Chris Daffy


ISBN 13: 9781860761133

Format: Paperback (240 pages)
Publisher: Oak Tree Press
Published: Mar 1999
Other Format: Paperback

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Used : $9.06  
 
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Capturing Customers Hearts: getting your customers to love your products and your company (Financial Times Series) Capturing Customers Hearts: getting your customers to love your products and your company (Financial Times Series) by Brian Clegg

Capturing Customers Hearts: getting your customers to love your products and your company (Financial Times Series)

by Brian Clegg


ISBN 13: 9780273649311

Format: Hardcover (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 07 Sep 2000

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Harvard Business Review on Increasing Customer Loyalty Harvard Business Review on Increasing Customer Loyalty by Harvard Business Review

Harvard Business Review on Increasing Customer Loyalty

by Harvard Business Review


ISBN 13: 9781422162521

Format: Paperback (240 pages)
Publisher: Harvard Business School Press
Published: 01 Apr 2011

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The Relationship-based Enterprise: Powering Business Success Through Customer Relationship Management The Relationship-based Enterprise: Powering Business Success Through Customer Relationship Management by Ray McKenzie

The Relationship-based Enterprise: Powering Business Success Through Customer Relationship Management

by Ray McKenzie


ISBN 13: 9780070860810

Format: Hardcover (367 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Feb 2001

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Customer Loyalty and Success Customer Loyalty and Success by James J. Lynch

Customer Loyalty and Success

by James J. Lynch


ISBN 13: 9780333639108

Format: Hardcover (312 pages)
Publisher: Palgrave Macmillan
Published: 19 Jun 1995

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Used : $10.70  
 
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The Engaged Customer: the New Rules of Internet Direct Marketing The Engaged Customer: the New Rules of Internet Direct Marketing by Hans Peter Brondmo, Geoffrey Moore

The Engaged Customer: the New Rules of Internet Direct Marketing

by Hans Peter Brondmo, Geoffrey Moore


ISBN 13: 9780066620787

Format: Hardcover (288 pages)
Publisher: HarperCollins
Published: 19 Dec 2000
Other Format: Paperback

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Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization by Jim Clemmer, Barry Sheehy

Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization

by Jim Clemmer, Barry Sheehy


ISBN 13: 9780749910761

Format: Hardcover (304 pages)
Publisher: Piatkus Books
Published: 25 Jul 1991
Other Format: Hardcover, Paperback

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