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The Customer Service Pocketbook (Sales & Marketing S.)

by Tony Newby,Sean McManus

ISBN 13: 9781870471107

Format: Paperback (128 pages)
Publisher: Management Pocketbooks
Published: Dec 1991
Other Format: Paperback

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Successful Large Account Management

by Robert Bruce Miller,Miller,Tad Tuleja

ISBN 13: 9780446393560

Format: Paperback (218 pages)
Publisher: Warner Books
Published: May 1992

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The Call Centre Customer Care Pocketbook (Pocketbooks)

by Michael Applegarth, Keith Posner

ISBN 13: 9781903776339

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: Jan 2005

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Customer Care (Training Extras)

by Roland Bee, Frances Bee

ISBN 13: 9780852926093

Format: Paperback (48 pages)
Publisher: Chartered Institute of Personnel & Development
Published: 01 Jul 1995
Other Format: Paperback

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Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action)

by Merlin Stone, Neil Woodcock, Liz Machtynger

ISBN 13: 9780749427009

Format: Paperback (228 pages)
Publisher: Kogan Page Ltd
Published: 01 Apr 2000
Other Format: Paperback

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Customer Service in Leisure and Tourism (Hodder GNVQ - Leisure & Tourism in Action)

by John Edmonds, Debbie Betteridge

ISBN 13: 9780340658406

Format: Paperback (62 pages)
Publisher: Hodder Arnold H&S
Published: 06 May 1997

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Services Marketing European Perspectives

by Chris Lovelock,Barbara Lewis,Sandra Vandermerwe

ISBN 13: 9780130959911

Format: Paperback (736 pages)
Publisher: Financial Times/ Prentice Hall
Published: 11 Mar 1999
Other Format: Paperback

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How to Measure Customer Satisfaction

by etc., John Brierley, Nigel Hill, Rob MacDougall

ISBN 13: 9780566081934

Format: Paperback (136 pages)
Publisher: Gower Publishing Ltd
Published: 08 Jun 1999
Other Format: Paperback

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Cim Certificate - Paper 2: Customer Communications in Marketing: Study Text (2002) (CIM Study Text S.: Certificate)

by BPP

ISBN 13: 9780751741261

Format: Paperback
Publisher: BPP Publishing Ltd
Published: 30 Aug 2002

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Batteries Included! - Creating Legendary Service

by Nigel Barlow

ISBN 13: 9780712680639

Format: Hardcover (288 pages)
Publisher: Random House Business
Published: 18 May 2000
Other Format: Paperback

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Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM)

by Steve Morris, Graham Willcocks, Graham Wilcox

ISBN 13: 9780273616856

Format: Paperback (192 pages)
Publisher: Financial Times Prentice Hall
Published: 03 Jan 1996

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Customer Message Management: Increasing Marketing's Impact on Selling: Selling More Through Customer-Ready (American Marketing Association)

by Tim Riesterer

ISBN 13: 9780324313161

Format: Hardcover (192 pages)
Publisher: South-Western, Division of Thomson Learning
Published: 15 Sep 2005

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