Buy Used and New Customer Services Books

Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive

by Jim Sterne

ISBN 13: 9780471382584

Format: Paperback (368 pages)
Publisher: John Wiley & Sons
Published: 01 Jun 2000
Other Format: Paperback

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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)

by Stephen Coscia

ISBN 13: 9781578200467

Format: Paperback (142 pages)
Publisher: Routledge
Published: 11 Jan 1999

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The Customer Centred Strategy: Thinking Strategically About Your Customers (Millennium Manager)

by Mark. Jenkins

ISBN 13: 9780273630043

Format: Paperback (224 pages)
Publisher: Financial Times/ Prentice Hall
Published: 07 Jul 1997

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e-loyalty: How to Keep Customers Coming Back to Your Website

by Ellen Reid Smith

ISBN 13: 9780066620701

Format: Hardcover (304 pages)
Publisher: HarperCollins
Published: 05 Apr 2001

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How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age

by Michael LeBoeuf

ISBN 13: 9780425175019

Format: Paperback (25 pages)
Publisher: Berkley Publishing Corporation,U.S.
Published: 01 Aug 2000
Other Format: Hardcover, Paperback

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101 Ways to Boost Customer Satisfaction

by Timothy R.V. Foster

ISBN 13: 9780749423018

Format: Paperback (128 pages)
Publisher: Kogan Page Ltd
Published: 30 Oct 1997

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Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership

by Joseph Jaffe

ISBN 13: 9780470137321

Format: Hardcover (320 pages)
Publisher: Wiley
Published: 06 Nov 2007

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Batteries Included! - Creating Legendary Service

by Nigel Barlow

ISBN 13: 9780712680639

Format: Hardcover (288 pages)
Publisher: Random House Business
Published: 18 May 2000
Other Format: Paperback

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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Michael Treacy,Fred Wiersema

ISBN 13: 9780201406481

Format: Hardcover (208 pages)
Publisher: Perseus Books
Published: 26 Feb 1995
Other Format: Hardcover, Illustrated

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Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers

by Kirk Kazanjian

ISBN 13: 9780385518321

Format: Hardcover (256 pages)
Publisher: Currency
Published: 16 Jan 2007

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Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement

by Karen I. Spear,Terry R. Bacon

ISBN 13: 9780891061878

Format: Hardcover (328 pages)
Publisher: Davies-Black
Published: 31 Oct 2003

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Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers)

by Martin Christopher, Adrian Payne

ISBN 13: 9780750620208

Format: Hardcover (304 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 04 Sep 1995

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