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Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) by David L. Butler Ph.D

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)

by David L. Butler Ph.D


ISBN 13: 9780750676847

Format: Paperback (178 pages)
Publisher: A Butterworth-Heinemann Title
Published: 27 Apr 2004

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Customer-Focused Quality: What to Do on a Monday Morning Customer-Focused Quality: What to Do on a Monday Morning by Thomas Hinton, Wini Schaeffer

Customer-Focused Quality: What to Do on a Monday Morning

by Thomas Hinton, Wini Schaeffer


ISBN 13: 9780131896307

Format: Hardcover (273 pages)
Publisher: NYIF
Published: 02 Jan 1994

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Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life by Stephen C. Lundin

Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life

by Stephen C. Lundin


ISBN 13: 9780786868681

Format: Hardcover (176 pages)
Publisher: Hachette USA
Published: Apr 2002
Other Format: Hardcover, Paperback

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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management The Customer Differential: The Complete Guide to Implementing Customer Relationship Management by Melinda Nykamp

The Customer Differential: The Complete Guide to Implementing Customer Relationship Management

by Melinda Nykamp


ISBN 13: 9780814406229

Format: Hardcover (224 pages)
Publisher: Amacom
Published: 01 Mar 2001

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E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders) E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders) by Peter G.W. Keen, Mark McDonald, Peter Keene

E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders)

by Peter G.W. Keen, Mark McDonald, Peter Keene


ISBN 13: 9780072126266

Format: Hardcover (300 pages)
Publisher: Osborne/McGraw-Hill,U.S.
Published: 01 Jul 2000

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Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech) Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech) by Eric Butow, Rebecca Bollwitt

Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech)

by Eric Butow, Rebecca Bollwitt


ISBN 13: 9780789742568

Format: Paperback (192 pages)
Publisher: QUE
Published: 07 Jan 2010

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A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong by Barlow

A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong

by Barlow


ISBN 13: 9781881052814

Format: Paperback (222 pages)
Publisher: Berrett-Koehler
Published: 01 Feb 1996

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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS) Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS) by Jeff Gee,Val Gee

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded (BUSINESS BOOKS)

by Jeff Gee,Val Gee


ISBN 13: 9780071625791

Format: Illustrated (240 pages)
Publisher: McGraw-Hill Education
Published: 01 Jun 2009

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When Customers Think We Don't Care (2nd Edition of Enemy Within) When Customers Think We Don't Care (2nd Edition of Enemy Within) by Richard W. Buchanan

When Customers Think We Don't Care (2nd Edition of Enemy Within)

by Richard W. Buchanan


ISBN 13: 9780074709306

Format: Paperback (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Mar 2002

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e-loyalty: How to Keep Customers Coming Back to Your Website e-loyalty: How to Keep Customers Coming Back to Your Website by Ellen Reid Smith

e-loyalty: How to Keep Customers Coming Back to Your Website

by Ellen Reid Smith


ISBN 13: 9780066620701

Format: Hardcover (304 pages)
Publisher: HarperCollins
Published: 05 Apr 2001

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Customer Service Excellence (Business Skills Express Series) Customer Service Excellence (Business Skills Express Series) by Debra J. Macneill

Customer Service Excellence (Business Skills Express Series)

by Debra J. Macneill


ISBN 13: 9781556239694

Format: Paperback (100 pages)
Publisher: McGraw-Hill Professional
Published: 01 May 1993

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The Customer Service Pocketbook (Sales & Marketing S.) The Customer Service Pocketbook (Sales & Marketing S.) by Tony Newby,Sean McManus

The Customer Service Pocketbook (Sales & Marketing S.)

by Tony Newby,Sean McManus


ISBN 13: 9781870471107

Format: Paperback (128 pages)
Publisher: Management Pocketbooks
Published: Dec 1991
Other Format: Paperback

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