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Carving Jelly

by Nick Siragher

ISBN 13: 9780954028008

Format: Paperback (178 pages)
Publisher: Chiltern Publishing International Ltd
Published: 12 Apr 2001

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One to One Manager: Real World Lessons in Customer Relationship Management

by Don Peppers, Martha Rogers Ph.D

ISBN 13: 9780385494083

Format: Hardcover (268 pages)
Publisher: Bantam Doubleday Dell Publishing Group
Published: 01 Nov 1999
Other Format: Paperback

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Customer Relationship Management (Sixty Minute Success Skills S.)

by John Fraser-Robinson

ISBN 13: 9781901306279

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 16 Oct 1999

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Delivering Quality Service: Balancing Customer Perceptions and Expectations

by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry

ISBN 13: 9780029357019

Format: Hardcover (226 pages)
Publisher: The Free Press
Published: 19 Mar 1990

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Outside Innovation: How Your Customers Will Co-Design Your Company's Future

by Patricia B. Seybold

ISBN 13: 9780061135903

Format: Hardcover (432 pages)
Publisher: HarperCollins Publishers
Published: Oct 2006

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Strategy from the Outside In: Profiting from Customer Value

by George S. Day,Christine Moorman

ISBN 13: 9780071742290

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Professional
Published: 01 Aug 2010

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The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers

by George S. Day

ISBN 13: 9781416584612

Format: Paperback (304 pages)
Publisher: Simon and Schuster
Published: 26 Oct 2007
Other Format: Hardcover

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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (Norddstrom Way)

by Robert Spector,Patrick D. McCarthy

ISBN 13: 9780471354864

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 16 Dec 1999
Other Format: Hardcover

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The Invisible Customer

by Brian Clegg

ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics)

by Sheila Payne

ISBN 13: 9781857033540

Format: Paperback (192 pages)
Publisher: How To Books Ltd
Published: Jun 1997

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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

by Claes Fornell

ISBN 13: 9781403981974

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 01 Feb 2008

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Customer-Focused Quality: What to Do on a Monday Morning

by Thomas Hinton, Wini Schaeffer

ISBN 13: 9780131896307

Format: Hardcover (273 pages)
Publisher: NYIF
Published: 02 Jan 1994

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