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Delivering Quality Service: Balancing Customer Perceptions and Expectations Delivering Quality Service: Balancing Customer Perceptions and Expectations by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry

Delivering Quality Service: Balancing Customer Perceptions and Expectations

by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry


ISBN 13: 9780029357019

Format: Hardcover (226 pages)
Publisher: The Free Press
Published: 19 Mar 1990

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Customer Relationship Management (Sixty Minute Success Skills S.) Customer Relationship Management (Sixty Minute Success Skills S.) by John Fraser-Robinson

Customer Relationship Management (Sixty Minute Success Skills S.)

by John Fraser-Robinson


ISBN 13: 9781901306279

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 16 Oct 1999

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Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library) Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library) by S. Vandermerwe

Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library)

by S. Vandermerwe


ISBN 13: 9781403935038

Format: Hardcover (224 pages)
Publisher: Palgrave Macmillan
Published: 04 Jun 2004

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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center by Keith Dawson

Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson


ISBN 13: 9781578200474

Format: Paperback (325 pages)
Publisher: R & D
Published: Dec 1999
Other Format: Paperback

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The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers by George S. Day

The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers

by George S. Day


ISBN 13: 9781416584612

Format: Paperback (304 pages)
Publisher: Simon and Schuster
Published: 26 Oct 2007
Other Format: Hardcover

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Outside Innovation: How Your Customers Will Co-Design Your Company's Future Outside Innovation: How Your Customers Will Co-Design Your Company's Future by Patricia B. Seybold

Outside Innovation: How Your Customers Will Co-Design Your Company's Future

by Patricia B. Seybold


ISBN 13: 9780061135903

Format: Hardcover (432 pages)
Publisher: HarperCollins Publishers
Published: Oct 2006

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Strategy from the Outside In: Profiting from Customer Value Strategy from the Outside In: Profiting from Customer Value by George S. Day,Christine Moorman

Strategy from the Outside In: Profiting from Customer Value

by George S. Day,Christine Moorman


ISBN 13: 9780071742290

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Professional
Published: 01 Aug 2010

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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (Norddstrom Way) The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (Norddstrom Way) by Robert Spector,Patrick D. McCarthy

The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (Norddstrom Way)

by Robert Spector,Patrick D. McCarthy


ISBN 13: 9780471354864

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 16 Dec 1999
Other Format: Hardcover

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The Invisible Customer The Invisible Customer by Brian Clegg

The Invisible Customer

by Brian Clegg


ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference by Claes Fornell

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

by Claes Fornell


ISBN 13: 9781403981974

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 01 Feb 2008

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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics) Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics) by Sheila Payne

Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics)

by Sheila Payne


ISBN 13: 9781857033540

Format: Paperback (192 pages)
Publisher: How To Books Ltd
Published: Jun 1997

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Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life by Stephen C. Lundin

Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life

by Stephen C. Lundin


ISBN 13: 9780786868681

Format: Hardcover (176 pages)
Publisher: Hachette USA
Published: Apr 2002
Other Format: Hardcover, Paperback

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