The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service
by David Freemantle
ISBN 13: 9781857883473
Format: Paperback (126 pages) Publisher: Nicholas Brealey Publishing Published: 23 Sep 2004
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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by Keith Dawson
ISBN 13: 9781578203055
Format: Paperback (284 pages) Publisher: Crc Press Published: 20 Nov 2003 Other Format: Paperback
Effective Direct Mail (Sixty Minute Success Skills S.)
by John Fraser-Robinson
ISBN 13: 9781901306255
Format: Paperback (64 pages) Publisher: David Grant Publishing Published: 01 Jan 1999
Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market
by Keith Willets,Elizabeth B. Adams
ISBN 13: 9780070703063
Format: Paperback (252 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Jun 1996
Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series)
by Edward Johns
ISBN 13: 9780712659123
Format: Paperback (192 pages) Publisher: Random House Business Published: 21 Apr 1994 Other Format: Paperback
Principles of Services Marketing
by Adrian Palmer
ISBN 13: 9780077094348
Format: Paperback (340 pages) Publisher: McGraw-Hill Publishing Co. Published: May 1998 Other Format: Paperback
Unleashing Excellence: The Complete Guide to Ultimate Customer Service
by Dennis Snow,Teri Yanovitch
ISBN 13: 9781932021066
Format: Hardcover (260 pages) Publisher: InSync Communications,US Published: 01 Sep 2003
Customer Care
by Sarah Cook
ISBN 13: 9780749420758
Format: Paperback (224 pages) Publisher: Kogan Page Ltd Published: 21 Mar 1997 Other Format: Paperback
Managing Quality Customer Service (Better Management Skills S.)
by William B. Martin
ISBN 13: 9780749403522
Format: Paperback (96 pages) Publisher: Kogan Page Ltd Published: 30 Jan 1991
Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library)
by S. Vandermerwe
ISBN 13: 9781403935038
Format: Hardcover (224 pages) Publisher: Palgrave Macmillan Published: 04 Jun 2004
Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
ISBN 13: 9781578200474
Format: Paperback (325 pages) Publisher: R & D Published: Dec 1999 Other Format: Paperback
The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led
by John Abram, Paul Hawkes
ISBN 13: 9780470858806
Format: Illustrated (236 pages) Publisher: John Wiley & Sons Published: 24 Jul 2003