Buy Used and New Customer Services Books

Essentials of Services Marketing (The Dryden Press series in marketing.)

by K. Douglas Hoffman,John E. G. Bateson

ISBN 13: 9780030152177

Format: Hardcover (576 pages)
Publisher: South-Western
Published: 08 Mar 1997

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Standards in the Service Industry

by Brian Rothery

ISBN 13: 9780566078378

Format: Hardcover (177 pages)
Publisher: Gower Publishing Ltd
Published: 29 May 1997

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Managing Quality Customer Service (Better Management Skills S.)

by William B. Martin

ISBN 13: 9780749403522

Format: Paperback (96 pages)
Publisher: Kogan Page Ltd
Published: 30 Jan 1991
Other Format: Hardcover

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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management

by Melinda Nykamp

ISBN 13: 9780814406229

Format: Hardcover (224 pages)
Publisher: Amacom
Published: 01 Mar 2001

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e-Market Dominance: How to Use the Internet to Win & Keep Customers

by Brian Ash,Tom Lambert

ISBN 13: 9780077098070

Format: Paperback (220 pages)
Publisher: McGraw-Hill Publishing Co.
Published: 01 Mar 2001

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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

by Jonathan M. Tisch, Karl Weber

ISBN 13: 9780470043554

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 27 Mar 2007

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Customer Relationship Management (Sixty Minute Success Skills S.)

by John Fraser-Robinson

ISBN 13: 9781901306279

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 16 Oct 1999

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Calming Upset Customers (50-Minute Series)

by Morgan

ISBN 13: 9781560523840

Format: Paperback (79 pages)
Publisher: Crisp Publications Inc
Published: 15 Mar 1996
Other Format: Paperback

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Outside Innovation: How Your Customers Will Co-Design Your Company's Future

by Patricia B. Seybold

ISBN 13: 9780061135903

Format: Hardcover (432 pages)
Publisher: HarperCollins Publishers
Published: Oct 2006

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Customer-Focused Quality: What to Do on a Monday Morning

by Thomas Hinton, Wini Schaeffer

ISBN 13: 9780131896307

Format: Hardcover (273 pages)
Publisher: NYIF
Published: 02 Jan 1994

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Creating New Clients: Marketing and Selling Professional Services

by Kevin Walker,Cliff Ferguson,Paul Denvir

ISBN 13: 9780826452535

Format: Paperback (224 pages)
Publisher: Cengage Learning
Published: 31 Jul 1998
Other Format: Paperback

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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)

by Robert B. Woodruff

ISBN 13: 9781557865533

Format: Illustrated (358 pages)
Publisher: Wiley
Published: 12 Apr 1996

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