Buy Used and New Customer Services Books

Moments of Truth

by Jan Carlzon

ISBN 13: 9780060915803

Format: Paperback (160 pages)
Publisher: Harper Business
Published: 29 Mar 2001

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Selling for the Long Run: Build Lasting Customer Relationships for Breakthrough Results

by Wendy Foegen Reed

ISBN 13: 9780071748551

Format: Hardcover (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Nov 2010

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Scoring Points: How Tesco Continues to Win Customer Loyalty

by Clive Humby

ISBN 13: 9780749453381

Format: Illustrated (306 pages)
Publisher: Kogan Page
Published: 01 Sep 2008
Other Format: Hardcover

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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Fred Wiersema,Michael Treacy

ISBN 13: 9780201407198

Format: Illustrated (210 pages)
Publisher: Basic Books
Published: 10 Jan 1997
Other Format: Hardcover, Paperback

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Mastering Customer Relations (Master Series (Business))

by Roger Cartwright

ISBN 13: 9780333801598

Format: Paperback (252 pages)
Publisher: Palgrave
Published: 05 May 2000

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Customer Satisfaction: The Customer Experience Through the Customer's Eyes

by Nigel Hill,Greg Roche & Rachel Allen

ISBN 13: 9780955416118

Format: Paperback (314 pages)
Publisher: Cogent Publishing
Published: 01 Aug 2007

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Bold: How to be Brave in Business and Win

by Shaun Smith,Andy Milligan

ISBN 13: 9780749463441

Format: Paperback (336 pages)
Publisher: Kogan Page
Published: 03 Apr 2011

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Working with Difficult People

by Muriel Solomon

ISBN 13: 9780139573903

Format: Paperback (296 pages)
Publisher: Prentice Hall
Published: 01 Mar 1990

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Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series)

by Edward Johns

ISBN 13: 9780712659123

Format: Paperback (192 pages)
Publisher: Random House Business
Published: 21 Apr 1994
Other Format: Paperback

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Principles of Services Marketing

by Adrian Palmer

ISBN 13: 9780077094348

Format: Paperback (340 pages)
Publisher: McGraw-Hill Publishing Co.
Published: May 1998
Other Format: Paperback

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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

by Keith Dawson

ISBN 13: 9781578203055

Format: Paperback (284 pages)
Publisher: Crc Press
Published: 20 Nov 2003
Other Format: Paperback

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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

by David Freemantle

ISBN 13: 9781857883473

Format: Paperback (126 pages)
Publisher: Nicholas Brealey Publishing
Published: 23 Sep 2004

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