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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Kristin J. Anderson, Ron Zemke, John Bush

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by Kristin J. Anderson, Ron Zemke, John Bush


ISBN 13: 9780814407653

Format: Paperback (176 pages)
Publisher: Amacom
Published: 01 Jan 2003
Other Format: Paperback

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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett,W. Earl Sasser,Joe Wheeler

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

by James L. Heskett,W. Earl Sasser,Joe Wheeler


ISBN 13: 9781422110232

Format: Illustrated (240 pages)
Publisher: Harvard Business Review Press
Published: 01 Dec 2008

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Hug Your Customers: Love the Results Hug Your Customers: Love the Results by Jack Mitchell

Hug Your Customers: Love the Results

by Jack Mitchell


ISBN 13: 9780141015224

Format: Paperback (304 pages)
Publisher: Penguin
Published: 04 Mar 2004

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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company Customer Mania!: It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard,Kenneth Blanchard,Jim Ballard

Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

by Ken Blanchard,Kenneth Blanchard,Jim Ballard


ISBN 13: 9780743270281

Format: Hardcover (208 pages)
Publisher: Free Press
Published: 02 Nov 2004

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Chief Customer Officer. Getting Past Lip Service to Passionate Action Chief Customer Officer. Getting Past Lip Service to Passionate Action by Jeanne Bliss

Chief Customer Officer. Getting Past Lip Service to Passionate Action

by Jeanne Bliss


ISBN 13: 9780787980948

Format: Hardcover (320 pages)
Publisher: Jossey Bass
Published: 21 Apr 2006

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Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces by Sandra Vandermerwe

Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces

by Sandra Vandermerwe


ISBN 13: 9781861563071

Format: Illustrated (314 pages)
Publisher: JW
Published: 30 Sep 2001
Other Format: Hardcover

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The Behavioral Advantage - What the Smartest, Most Successful Companies The Behavioral Advantage - What the Smartest, Most Successful Companies by Bacon

The Behavioral Advantage - What the Smartest, Most Successful Companies

by Bacon


ISBN 13: 9780814472255

Format: Hardcover (320 pages)
Publisher: Amacom
Published: 01 May 2004

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How to Mind Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships How to Mind Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships by David P. Snyder

How to Mind Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships

by David P. Snyder


ISBN 13: 9780814405994

Format: Paperback (216 pages)
Publisher: Amacom
Published: 01 Jul 2001

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Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers) Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers) by Martin Christopher, Adrian Payne

Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers)

by Martin Christopher, Adrian Payne


ISBN 13: 9780750620208

Format: Hardcover (304 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 04 Sep 1995

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Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development) Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development) by Evert Gummesson

Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)

by Evert Gummesson


ISBN 13: 9780750644631

Format: Paperback (281 pages)
Publisher: A Butterworth-Heinemann Title
Published: 05 May 1999

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Customer Communications (CIM Companions S.) Customer Communications (CIM Companions S.) by The CIM

Customer Communications (CIM Companions S.)

by The CIM


ISBN 13: 9780902130975

Format: Paperback (287 pages)
Publisher: CIM Publishing
Published: 29 Jul 2002

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Meeting Customer Needs (CMI Open Learning Programme) Meeting Customer Needs (CMI Open Learning Programme) by Ian Smith

Meeting Customer Needs (CMI Open Learning Programme)

by Ian Smith


ISBN 13: 9780750633918

Format: Paperback (208 pages)
Publisher: A Butterworth-Heinemann Title
Published: 02 Jul 1997
Other Format: Paperback

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