The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
by Madeline Bodin
ISBN 13: 9781578200955
Format: Paperback (232 pages) Publisher: Crc Press Published: 03 Jan 2002
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ROI Selling: Increasing Revenue, Profit, and Customer Loyalty Through the 360 Sales Cycle
by Michael J. Nick, Kurt M. Koenig
ISBN 13: 9780793187997
Format: Hardcover (336 pages) Publisher: Kaplan Business Published: 01 Sep 2004
Customer-Driven Company: Moving from Talk to Action
by R. C. Whiteley
ISBN 13: 9780201608137
Format: Paperback (322 pages) Publisher: Basic Books Published: 31 Mar 1993 Other Format: Hardcover, Paperback
Relationship Marketing: Text and Cases (CIM Professional Development S.)
by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne
ISBN 13: 9780750636261
Format: Hardcover (524 pages) Publisher: Routledge Published: 13 May 1999
The Ultimate Question: Driving Good Profits and True Growth
by Fred Reichheld
ISBN 13: 9781591397830
Format: Hardcover (224 pages) Publisher: Harvard Business Review Press Published: 01 Mar 2006
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by James L. Heskett,W. Earl Sasser,Joe Wheeler
ISBN 13: 9781422110232
Format: Illustrated (240 pages) Publisher: Harvard Business Review Press Published: 01 Dec 2008
Hug Your Customers: Love the Results
by Jack Mitchell
ISBN 13: 9780141015224
Format: Paperback (304 pages) Publisher: Penguin Published: 04 Mar 2004
Chief Customer Officer. Getting Past Lip Service to Passionate Action
by Jeanne Bliss
ISBN 13: 9780787980948
Format: Hardcover (320 pages) Publisher: Jossey Bass Published: 21 Apr 2006
Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
by Sandra Vandermerwe
ISBN 13: 9781861563071
Format: Illustrated (314 pages) Publisher: JW Published: 30 Sep 2001 Other Format: Hardcover
The Behavioral Advantage - What the Smartest, Most Successful Companies
by Bacon
ISBN 13: 9780814472255
Format: Hardcover (320 pages) Publisher: Amacom Published: 01 May 2004
Understanding and Managing Customers
by Isabel Doole,Peter Lancaster,Robin Lowe
ISBN 13: 9780273685623
Format: Illustrated (368 pages) Publisher: Financial Times/ Prentice Hall Published: 05 Oct 2004
Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing
by Frederick Newell
ISBN 13: 9780071357753
Format: Hardcover (288 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Mar 2000