Creating a Company for Customers: How to Build and Lead a Market Driven Organisation (Financial Times Series)
by Prof Malcolm Mcdonald, Prof Martin Christopher, Dr Simon Knox, Prof Adrian Payne
ISBN 13: 9780273642497
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 13 Dec 2000
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The Market Driven Organization: Attracting and Keeping Valuable Customers
by George S. Day
ISBN 13: 9780684864679
Format: Hardcover (304 pages) Publisher: Free Press Published: 15 Dec 1999
Sales Team Management in a Week
by Andrea Newton
ISBN 13: 9780340857953
Format: Paperback (96 pages) Publisher: Hodder Arnold H&S Published: 29 Nov 2002
Seven Secrets Of Service Strategy
by Jacques Horovitz
ISBN 13: 9780273635772
Format: Hardcover (160 pages) Publisher: Financial Times/ Prentice Hall Published: 14 Dec 1999
Principles of Services Marketing
by Adrian Palmer
ISBN 13: 9780077094348
Format: Paperback (340 pages) Publisher: McGraw-Hill Publishing Co. Published: May 1998 Other Format: Paperback
Living Supply Chains: How to Mobilize the Enterprise Around Delivering What Your Customers Want (Financial Times Series)
by John Gattorna
ISBN 13: 9780273706144
Format: Hardcover (352 pages) Publisher: Financial Times/ Prentice Hall Published: 18 May 2006
Meeting Customer Needs (Institute of Management Foundation S.)
by Ian Smith
ISBN 13: 9780750606684
Format: Paperback (256 pages) Publisher: Butterworth-Heinemann Ltd Published: 17 Jan 1994 Other Format: Paperback
Successful Large Account Management
by Robert Bruce Miller,Miller,Tad Tuleja
ISBN 13: 9780446393560
Format: Paperback (218 pages) Publisher: Warner Books Published: May 1992 Other Format: Illustrated, Paperback
The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management)
by Pat Cochrane
ISBN 13: 9780273611745
Format: Paperback (184 pages) Publisher: Financial Times Prentice Hall Published: 12 Jan 1995
Successful Global Account Management: Key Strategies and Tools for Managing Global Customers
by Nick Speare, Kevin Wilson
ISBN 13: 9780749436049
Format: Illustrated (264 pages) Publisher: Kogan Page Published: 08 Nov 2001
It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service
by John Fraser-Robinson, Pip Mosscrop
ISBN 13: 9780749430733
Format: Paperback (256 pages) Publisher: Kogan Page Ltd Published: 01 Oct 1999
Up Close and Personal?: Customer Relationship Marketing at Work
by Paul R Gamble,Merlin Stone,Neil Woodcock,Bryan Foss
ISBN 13: 9780749438319
Format: CD-ROM (368 pages) Publisher: Kogan Page Published: 03 Dec 2002 Other Format: Hardcover