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Fabled Service: Ordinary acts, extraordinary outcomes (Warren Bennis Executive Briefing Series) Fabled Service: Ordinary acts, extraordinary outcomes (Warren Bennis Executive Briefing Series) by Betsy Sanders

Fabled Service: Ordinary acts, extraordinary outcomes (Warren Bennis Executive Briefing Series)

by Betsy Sanders


ISBN 13: 9780787909383

Format: Illustrated (146 pages)
Publisher: Jossey-Bass
Published: 03 Jul 1997

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Inconvenience Stores: One Year in U.K. Customer Service Inconvenience Stores: One Year in U.K. Customer Service by Mark Bradley

Inconvenience Stores: One Year in U.K. Customer Service

by Mark Bradley


ISBN 13: 9780954867812

Format: Paperback (176 pages)
Publisher: Ardra Press
Published: 01 Dec 2004

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Life After the 30–Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising (Adweek Books) Life After the 30–Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising (Adweek Books) by Joseph Jaffe

Life After the 30–Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising (Adweek Books)

by Joseph Jaffe


ISBN 13: 9780471718376

Format: Hardcover (304 pages)
Publisher: John Wiley & Sons
Published: 01 Jul 2005

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The Practice of Market and Social Research: An Introduction The Practice of Market and Social Research: An Introduction by Yvonne McGivern

The Practice of Market and Social Research: An Introduction

by Yvonne McGivern


ISBN 13: 9780273695103

Format: Paperback (576 pages)
Publisher: Financial Times/ Prentice Hall
Published: 21 Dec 2005
Other Format: Paperback

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Service Operations Management: Improving Service Delivery Service Operations Management: Improving Service Delivery by Prof Robert Johnston,Graham Clark

Service Operations Management: Improving Service Delivery

by Prof Robert Johnston,Graham Clark


ISBN 13: 9780273683674

Format: Paperback (516 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Mar 2005
Other Format: Paperback

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Game–Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests Game–Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests by Joselin Linder, Gabe Zichermann

Game–Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests

by Joselin Linder, Gabe Zichermann


ISBN 13: 9780470562239

Format: Hardcover (240 pages)
Publisher: Wiley
Published: 16 Apr 2010

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Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (Ama Management Briefing) Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (Ama Management Briefing) by Keki R. Bhote

Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (Ama Management Briefing)

by Keki R. Bhote


ISBN 13: 9780814423622

Format: Paperback (148 pages)
Publisher: Amacom
Published: 01 Jan 1997

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See, Feel, Think, Do: The Power of Instinct in Business See, Feel, Think, Do: The Power of Instinct in Business by Andy Milligan,Shaun Smith

See, Feel, Think, Do: The Power of Instinct in Business

by Andy Milligan,Shaun Smith


ISBN 13: 9781904879558

Format: Paperback (192 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 01 Aug 2007

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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship by Frederick Newell

Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship

by Frederick Newell


ISBN 13: 9780749439477

Format: Hardcover (256 pages)
Publisher: Kogan Page Ltd
Published: 03 May 2003

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Marketing, An Introduction Marketing, An Introduction by Martin Christopher,etc.,Malcolm McDonald

Marketing, An Introduction

by Martin Christopher,etc.,Malcolm McDonald


ISBN 13: 9780330320467

Format: Paperback (352 pages)
Publisher: Pan
Published: 09 Aug 1991
Other Format: Paperback

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Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers by Robert Scoble, Shel Israel

Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers

by Robert Scoble, Shel Israel


ISBN 13: 9780471747192

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 31 Jan 2006

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Quality Customer Service (Fifty-Minute) Quality Customer Service (Fifty-Minute) by Michael G. Crisp, William B. Martin

Quality Customer Service (Fifty-Minute)

by Michael G. Crisp, William B. Martin


ISBN 13: 9781560522034

Format: Paperback (80 pages)
Publisher: Crisp Publications Inc
Published: 31 Dec 1993

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