Buy Used and New Customer Services Books

Selling the Invisible: A Field Guide to Modern Marketing

by Harry Beckwith

ISBN 13: 9781587990663

Format: Hardcover (272 pages)
Publisher: Texere Publishing
Published: 01 Mar 2001
Other Format: Hardcover

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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

by Robert Bacal

ISBN 13: 9780071444538

Format: Paperback (240 pages)
Publisher: McGraw-Hill Education
Published: 16 Feb 2005

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The Lean Toolbox for Service Systems

by John Bicheno

ISBN 13: 9780954124441

Format: Paperback (304 pages)
Publisher: Picsie Books
Published: 10 Jan 2008

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The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP)

by Peggy Carlaw,Vasudha K. Deming

ISBN 13: 9780077114763

Format: Paperback (209 pages)
Publisher: McGraw Hill Professional
Published: 01 Oct 2006
Other Format: Paperback

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Leonardo Inghilleri,Micah Solomon,Horst Schulze

ISBN 13: 9780814415382

Format: Hardcover (192 pages)
Publisher: AMACOM
Published: 16 May 2010

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How to Measure Customer Satisfaction

by John Brierley, Nigel Hill, Rob MacDougall

ISBN 13: 9780566085956

Format: Paperback (151 pages)
Publisher: Gower Publishing Ltd
Published: 29 Dec 2003
Other Format: Paperback

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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by Kristin J. Anderson,Ron Zemke,John Bush

ISBN 13: 9780814479704

Format: Paperback (136 pages)
Publisher: Amacom
Published: 01 Nov 1997
Other Format: Paperback

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The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)

by Tony. Cram

ISBN 13: 9780273713012

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Oct 2010

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Social Media Marketing: Strategies for Engaging in Facebook, Twitter & Other Social Media: Promoting Your Company Through Viral Marketing

by N/A

ISBN 13: 9780789742841

Format: Paperback (360 pages)
Publisher: QUE
Published: 18 Jun 2010

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Customer Experience: Future Trends and Insights

by Colin Shaw,Qaalfa Dibeehi,Steven Walden

ISBN 13: 9780230247819

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 10 Sep 2010

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Sense and Respond: The Journey to Customer Purpose

by Susan Barlow,Stephen Parry,Mike Faulkner

ISBN 13: 9781403945730

Format: Illustrated (226 pages)
Publisher: AIAA
Published: 31 May 2005

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Harvard Business Review On Customer Relationship Management

by Harvard Business Review

ISBN 13: 9781578516995

Format: Paperback (208 pages)
Publisher: Harvard Business School Press
Published: 01 Dec 2001

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