Buy Used and New Customer Services Books

Customer Experience: Future Trends and Insights

by Colin Shaw,Qaalfa Dibeehi,Steven Walden

ISBN 13: 9780230247819

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 10 Sep 2010

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Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs

by Terry G. Vavra

ISBN 13: 9780873894050

Format: Paperback (490 pages)
Publisher: Society of Automotive Engineers,U.S.
Published: Jul 1997

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Total Access: Giving Customers What They Want in an Anytime, Anywhere World

by Regis Mckenna

ISBN 13: 9781578512447

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Mar 2002

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by Sarah Cook

ISBN 13: 9780749457051

Format: Paperback (288 pages)
Publisher: Kogan Page
Published: 03 Nov 2010

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The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)

by Tony. Cram

ISBN 13: 9780273713012

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Oct 2010

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Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One'

by Harry Alder

ISBN 13: 9780749433666

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 01 Apr 2001

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The Customer Revolution

by Patricia Seybold

ISBN 13: 9780712669856

Format: Paperback (416 pages)
Publisher: Random House Business
Published: 04 Apr 2002
Other Format: Hardcover

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Customer Care (UK PROFESSIONAL BUSINESS Management / Business)

by Roland Bee, Frances Bee

ISBN 13: 9780852927762

Format: Paperback (96 pages)
Publisher: Chartered Institute of Personnel and Development
Published: 01 Feb 1999
Other Format: Paperback

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Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)

by Jill Griffin

ISBN 13: 9780787908607

Format: Paperback (256 pages)
Publisher: Jossey Bass
Published: 12 Jun 1997
Other Format: Paperback

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The One to One Manager: Real-world Lessons in Customer Relationship Management

by Don Peppers, Martha Rogers

ISBN 13: 9781841120935

Format: Paperback (256 pages)
Publisher: Capstone
Published: 01 Feb 2000
Other Format: Hardcover

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Successful Customer Relationship Marketing: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers

by Merlin Stone, Bryan Foss

ISBN 13: 9780749435790

Format: Hardcover (448 pages)
Publisher: Kogan Page Ltd
Published: 01 Jul 2001

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Once a Customer, Always a Customer

by Chris Daffy

ISBN 13: 9781860760341

Format: Paperback (240 pages)
Publisher: Oak Tree Press
Published: 01 Sep 1996
Other Format: Paperback

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