Eight to Great: Eight Steps to Delivering an Exception Customer Experience
by Greg Gianforte
ISBN 13: 9781419695582
Format: Paperback (124 pages) Publisher: Booksurge Llc Published: 10 Jul 2008
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Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
by Jim Sterne
ISBN 13: 9780471382584
Format: Paperback (368 pages) Publisher: John Wiley & Sons Published: 01 Jun 2000
Inconvenience Stores: One Year in U.K. Customer Service
by Mark Bradley
ISBN 13: 9780954867812
Format: Paperback (176 pages) Publisher: Ardra Press Published: 01 Dec 2004
Life After the 30–Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising (Adweek Books)
by Joseph Jaffe
ISBN 13: 9780471718376
Format: Hardcover (304 pages) Publisher: John Wiley & Sons Published: 01 Jul 2005
The Customer Revolution: How to Thrive When Customers Are in Control
by Patricia B. Seybold, Ronni T. Marshak, Jeffrey M. Lewis
ISBN 13: 9780609607725
Format: Hardcover (416 pages) Publisher: Crown Business Published: Mar 2001
Perfect Customer Care (Perfect S.)
by Ted Johns
ISBN 13: 9780099406211
Format: Paperback (208 pages) Publisher: Random House Business Published: 05 Aug 1999 Other Format: Paperback
CRM Handbook, The: A Business Guide to Customer Relationship Management: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)
by Jill Dyché
ISBN 13: 9780201730623
Format: Paperback (332 pages) Publisher: Addison-Wesley Professional Published: 09 Aug 2001
Total Customer Satisfaction: A Strategic Approach (Financial Times Series)
by Jacques Horovitz, M Jurgens
ISBN 13: 9780273034476
Format: Hardcover (320 pages) Publisher: Financial Times/ Prentice Hall Published: 22 May 1992
Crowning the Customer: How to Become Customer-driven
by Sen. Feargal Quinn
ISBN 13: 9780862789527
Format: Paperback (160 pages) Publisher: O'Brien Press Ltd Published: 24 Feb 2006
I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
by Jeanne Bliss
ISBN 13: 9781591842958
Format: Hardcover (198 pages) Publisher: PORTFOLIO Published: 19 Nov 2009
The Practice of Market and Social Research: An Introduction
by Yvonne McGivern
ISBN 13: 9780273695103
Format: Paperback (576 pages) Publisher: Financial Times/ Prentice Hall Published: 21 Dec 2005
Service Operations Management: Improving Service Delivery
by Prof Robert Johnston,Graham Clark
ISBN 13: 9780273683674
Format: Paperback (516 pages) Publisher: Financial Times/ Prentice Hall Published: 03 Mar 2005 Other Format: Paperback
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