Buy Used and New Customer Services Books

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

by Fred Reichheld, Rob Markey

ISBN 13: 9781422173350

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 2011

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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

by Joseph Michelli

ISBN 13: 9780071749589

Format: Hardcover (256 pages)
Publisher: Schaum's Outlines
Published: 10 Oct 2011

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Transform: How Leading Companies are Winning with Disruptive Social Technology

by Christopher Morace,Sara Gaviser Leslie

ISBN 13: 9780071826594

Format: Illustrated (256 pages)
Publisher: McGraw-Hill Education
Published: 16 Nov 2013

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The Mind of the Customer: How the World's Leading Sales Forces Accelerate Their Customers' Success (MARKETING/SALES/ADV & PROMO)

by Richard Hodge,Lou Schachter

ISBN 13: 9780071470278

Format: Illustrated (272 pages)
Publisher: McGraw-Hill Education
Published: 01 Mar 2006

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High Value Low Cost: How to Create Profitable Customer Delight (Financial Times Series)

by Brian Plowman

ISBN 13: 9780273604372

Format: Hardcover (267 pages)
Publisher: Financial Times/ Prentice Hall
Published: 05 Aug 1994

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Return on Customer: Creating maximum value from your scarcest resource

by Don Peppers,Martha Rogers,Ph.D.

ISBN 13: 9781904879343

Format: Paperback (256 pages)
Publisher: Cyan Books and Marshall Cavendish
Published: 15 Sep 2005

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Total Customer Service: The Ultimate Weapon

by William H. Davidow,Bro Uttal

ISBN 13: 9780060920098

Format: Paperback (240 pages)
Publisher: HarperCollins
Published: 07 Aug 1990

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The Market Driven Organization: Attracting and Keeping Valuable Customers

by George S. Day

ISBN 13: 9780684864679

Format: Hardcover (304 pages)
Publisher: Free Press
Published: 15 Dec 1999

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The Referral of a Lifetime - The Networking System that Produces Bottom-Line Results... Every Day! (Ken Blanchard)

by Templeton

ISBN 13: 9781576752401

Format: Hardcover (132 pages)
Publisher: Berrett-Koehler
Published: 01 Jun 2003

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Beans: Four Principles for Running a Business in Good Times or Bad: A Business Fable Taken from Real Life

by Leslie Yerkes, Charles Decker, Bob (Foreword) Nelson

ISBN 13: 9780787967642

Format: Hardcover (180 pages)
Publisher: John Wiley & Sons
Published: 04 Jun 2003

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Competing on Value: Bridging the Gap Between Brand and Customer Value (Financial Times Series)

by Dr Simon Knox, Stan Maklan

ISBN 13: 9780273631057

Format: Hardcover (288 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Mar 1998

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Building Great Customer Experiences

by Colin Shaw,John Ivens

ISBN 13: 9780333990131

Format: Illustrated (242 pages)
Publisher: AIAA
Published: 13 Sep 2002
Other Format: Illustrated

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