by Martin Baier (Author)
Top industry-expert Martin Baier shows you how to use database technology to strengthen relationships with your best customers ... and find more just like them. Reveals how to build, enhance, and utilize a database to: -- Identify likely prospects and cultivate existing customers-- Maximize profits by focusing on select market segments-- Construct appealing offers-- Calculate the lifetime value of a customer-- Forecast and budget promotion costs
Format: Hardcover
Pages: 245
Publisher: McGraw-Hill Contemporary
Published: 01 Feb 1996
ISBN 10: 0844236667
ISBN 13: 9780844236667