by Chip R . Bell (Author), JohnR.Patterson (Author)
A powerful and inventive guide to creating irrationally loyal customers There are a mountain of books about customer service, but very few as provocative and innovative as Take Their Breath Away.
Format: Hardcover
Pages: 304
Publisher: John Wiley & Sons
Published: 22 May 2009
ISBN 10: 0470443502
ISBN 13: 9780470443507