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Customer Relationship Management: A Strategic Imperative in the World of E-business (Pricewaterhouse Coopers)

by Stanley A. Brown

ISBN 13: 9780471644095

Format: Hardcover (345 pages)
Publisher: John Wiley & Sons
Published: 14 Jun 2000

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Breakthrough Customer Service: Best Practices of Leaders in Customer Support

by Stanley A. Brown

ISBN 13: 9780471642329

Format: Hardcover (456 pages)
Publisher: John Wiley & Sons
Published: 09 Mar 1998

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