Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
by Madeline Bodin
ISBN 13: 9781578200269
Format: Paperback (144 pages) Publisher: Routledge Published: Dec 1998
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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations
by Madeline Bodin,Keith Dawson
ISBN 13: 9781578200436
Format: Paperback (277 pages) Publisher: R & D Published: 28 Aug 1999
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
ISBN 13: 9781578200955
Format: Paperback (232 pages) Publisher: Crc Press Published: 03 Jan 2002