Unselling: The New Customer Experience
by Alison Kramer, Scott Stratten
ISBN 13: 9781118943007
Format: Illustrated (240 pages) Publisher: Wiley Published: 31 Oct 2014
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QR Codes Kill Kittens: How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground
by Scott Stratten, Alison Kramer
ISBN 13: 9781118732755
Format: Illustrated (208 pages) Publisher: Wiley Published: 25 Oct 2013