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Service Operations Management: Improving Service Delivery (4th Edition)

by Prof Robert Johnston, Graham Clark, Michael Shulver

ISBN 13: 9780273740483

Format: Paperback (488 pages)
Publisher: Pearson
Published: 19 Apr 2012

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Service Operations Management: Improving Service Delivery

by Robert Johnston,Michael Shulver,Nigel Slack,Graham Clark

ISBN 13: 9781292064468

Format: Paperback (640 pages)
Publisher: Pearson
Published: 02 Nov 2020

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